FAQ

We're excited to launch our new Simply Bearings website. Our new website has been designed to make shopping faster, easier and more intuitive while continuing to offer the same great products, service and delivery options you know and trust.

Product & Technical Advice

How do I find the correct bearing for my application?
Can you help me identify a bearing or oil seal?
What do the numbers and markings on a bearing mean?
What's the difference between 2RS, ZZ and open bearings?
What does C2, C3, C4 and C5 clearance mean?
What temperature will oil seals work at?
How do I measure a bearing correctly?
Do you sell genuine branded bearings?
What's the difference between branded and budget bearings?
What other products do you sell besides bearings?
What if I can't find the product I'm looking for?
How can I contact your technical support team?

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My Account

How do I create an account?
How do I view my order history or invoices?
How do I change my delivery or billing address?
I've forgotten my password. What should I do?
How do I change my account details?
How do I delete my account?

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Orders

How do I place an order?
Can I change or cancel my order?
How can I track my order?
What should I do if?
- My order hasn't arrived.
- An item is missing from my order.
- I've received the wrong item or my item is damaged

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Delivery

What delivery options do you offer?
Do you offer same-day delivery?
Do you deliver internationally?
Can I collect my order?

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Returns & Refunds

Can I return an item if I've ordered the wrong part?
How do I return a faulty or damaged item?
When will I receive my refund?
Can I exchange an item?

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Payment & Invoicing

Which payment methods do you accept?
Do you offer credit accounts?
Can I get a VAT invoice?
My payment has failed. What should I do?
Can I pay by bank transfer?

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VAT, Taxes & Duties

Do I have to pay VAT or import duties?

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Trade & Business Customers

Do you supply businesses and trade customers?
Do you offer volume discounts?
Can you source products that aren't listed on your website?

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General

Why choose Simply Bearings?
How do I contact customer services?

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